FAQ

Frequently Asked Questions

Everything you need to know about ordering from EirCore.

ABOUT EIRCORE

What is EirCore?

EirCore is a car-care and DIY-repair brand for everyday drivers. We design and curate practical fixes and upgrades — panel fasteners, scratch removers, work lights, recovery gear and more — so you can maintain, repair and upgrade your vehicle yourself, without a trip to the shop.

What kinds of products do you sell?

Everything to fix, protect and upgrade your ride: no-screw fastening clips, scratch & swirl removers, flexible LED work lights, off-road recovery points and straps, comfort and interior accessories, and handy gadgets. New products are added regularly — browse the full range on our shop page.

PRODUCTS & FIT

Will it fit my vehicle?

Many EirCore products are universal and fit most cars, trucks and SUVs. Some are vehicle-specific or need a certain fitting — for example recovery gear requires a standard 2″ hitch receiver, and electronic modules list supported makes, models and years. Always check the fitment/compatibility section on the product page, and if you're unsure, email us your make, model and year before ordering.

How do I know which product I need?

Every product page has full specs, dimensions, what's in the box and how it's used. If you're still not sure which option is right, contact us at support@eircore.com and we'll point you to the right one.

Do I need tools or a mechanic to install?

Most of our products are designed for quick DIY installation with little or no tools — that's the whole idea. Each product page explains exactly how it goes on. Anything that needs a specific tool or step is clearly noted.

ORDERING, SHIPPING & CURRENCY

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days. You'll get a tracking email as soon as your order ships.

Is shipping free?

Yes — free tracked shipping on every order, worldwide, with no minimum. You'll never see a shipping charge at checkout.

Do you ship internationally?

Yes. We ship worldwide — including the United States, Australia, Canada and the United Kingdom — with free tracked shipping. Prices are shown in your local currency and already include tax.

What currency will I be charged in?

You'll see and pay in your local currency (for example USD, AUD, CAD or GBP), detected automatically from your location. Prices include tax, so the amount you see at checkout is exactly what you pay — no surprise fees added.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), plus Shop Pay, Apple Pay and Google Pay. Checkout is encrypted and secure.

RETURNS & WARRANTY

What's your return policy?

We offer a 30-day money-back guarantee on every order — and some products carry an even longer guarantee, shown on the product page. If a product isn't right for you within 30 days of delivery, email us at support@eircore.com with your order number and we'll help you return it for a refund.

My item arrived damaged or faulty — what now?

We're sorry! Email us a photo of the item and your order number within 30 days and we'll send a free replacement or issue a full refund — your choice. You won't be charged for return shipping on damaged or defective items.

Do your products come with a warranty?

Yes — all EirCore products are covered against manufacturing defects. Coverage length can vary by product, so check the product page for details. If something fails through normal use, contact us and we'll make it right.

How do I contact support?

Email us at support@eircore.com — we reply within 24 hours, Monday through Saturday. You can also visit our Contact page.