FAQ
Frequently Asked Questions
Everything you need to know before buying.
THE PRODUCT
What exactly is BackEase?↕
BackEase is a one-piece ergonomic seat cushion with an integrated lumbar backrest. Unlike regular cushions that only support your seat, BackEase supports both your tailbone and lower back in one connected piece — no sliding, no adjusting.
What's the difference between BackEase and a regular seat cushion?↕
Regular cushions only lift your seat. BackEase adds an integrated lumbar backrest, a hollow coccyx cutout (zero tailbone pressure), and high-density slow-rebound memory foam rated for 8+ hours. Most $20 cushions are flat within 2 weeks. BackEase is built to last 12+ months.
What are the dimensions?↕
17.3″ × 16.5″ × 12.6″ (44 × 42 × 32 cm). It fits standard office chairs, car seats, truck seats, and most home chairs. Note: may not fit bucket sport seats with very high side bolsters.
Will it fit my car / office chair?↕
BackEase fits most standard seats — sedans, SUVs, trucks, office chairs, gaming chairs, dining chairs. It's designed for universal use. If your seat has very narrow or deep bucket bolsters, measure before ordering.
How do I clean it?↕
The cover zips off and is machine-washable (40°C / 104°F max, gentle cycle). The memory foam core should not be soaked — spot clean with a damp cloth only. Air dry completely before reattaching the cover.
ORDERING & SHIPPING
How long does shipping take?↕
Orders are processed within 1–3 business days. Delivery typically takes 6–12 business days within the US. You'll receive a tracking email as soon as your order ships.
Is shipping really free?↕
Yes — free tracked shipping on all US orders, no minimum. You won't see a shipping charge at checkout.
Do you ship internationally?↕
We currently ship within the US only. International shipping is on our roadmap — sign up for our email list to be notified when it launches.
RETURNS & WARRANTY
What's your return policy?↕
90-day money-back guarantee, no questions asked. If BackEase doesn't work for you within 90 days of delivery, email us at support@eircore.com with your order number and we'll process a full refund.
What does the 12-month warranty cover?↕
If your BackEase sags, splits, loses shape, or fails in any way within 12 months of purchase, we'll send a full replacement at no cost. Just email us a photo of the defect.
How do I contact support?↕
Email us at support@eircore.com — we reply within 24 hours, Monday through Saturday. You can also visit our Contact page.