Refund policy

Return & Refund Policy

At Eircore, we stand behind every product we ship. Here's how returns work in plain English.

30-Day Return Window

Within 30 days of delivery, you can get a full refund or a free replacement if:

  • The item is faulty — it does not work as described. Send a short photo or video showing the fault.
  • The item arrived damaged, or is not what you ordered.
  • The item is unused and in its original, undamaged packaging (change of mind). Return postage for change-of-mind returns is paid by you.

We do not refund items that have been used, installed or fitted and work as described. Many of our products are installed into a vehicle, panel or piece of furniture and cannot be resold once used.

How to request a refund

  1. Email support@eircore.com with your order number and, for a fault, a photo or video.
  2. Within 24 hours (Monday to Saturday) we reply with the next step. For faulty or damaged items we usually ship a replacement or refund without needing the item back.
  3. For unused returns, send the item back with a tracked postal service. We refund the full price of the item within 3-5 business days of receiving it.

Damaged on arrival or wrong item shipped

If your package arrives damaged or the item doesn't match what you ordered, we cover the return AND ship a replacement at our expense. Send a photo to support@eircore.com within 30 days of delivery.

What we cannot refund

  • Items that have been used, installed or fitted and work as described.
  • Items modified, misused or visibly tampered with (security devices must remain unmodified for warranty to apply).
  • Requests made more than 30 days after the delivery date.

Out-of-stock orders

If we cannot ship within our normal handling time due to a stock shortage, we will email you the choice to wait or get a full refund.

PayPal address verification

If your PayPal name and shipping address do not match, we will email you for verification. If we do not hear back within 3 business days, we automatically refund the order.

Questions?

Email us at support@eircore.com. We reply within 24 hours, Monday to Saturday.